So what can i actually do if I do not recognize a transaction? Or if there was an unauthorized deal on my account?
Contact STCU for help determining the deal or even to block your card. To dispute a deal, you have to alert STCU within 60 times of the declaration date. To save lots of time, you may also submit your transaction dispute online and we will provide you with a call right straight back.
How can I report my card stolen or lost?
If you think your STCU bank card happens to be lost or stole You can also contact an STCU representative by phone or instant texting during regular business hours online payday loans California for assistance activating your card. Available hours: 7:30 a.m.-5:30p.m. Through Thursday, and 7:30 a.m.-6 p.m. Friday monday.
Must I alert STCU before traveling with my STCU charge card?
Definitely! if you should be preparing a visit for just about any period of time, please inform us online or during regular company hours to prevent disruption when utilizing your card. Without these details ahead of time, it is hard for all of us to distinguish from a taken card and something you may be utilizing out of the house. By alerting us to your travel plans ahead of time, you are able to make certain that we try not to block your card when out-of-area deals start to happen.
Just how can we alter the PIN to my STCU bank card?
To choose a fresh identification that is personal (PIN) for the bank card, through the main telephone number on your own STCU account. To alter your PIN, it is possible to utilize a number of the ATMS that is surcharge-free supported STCU. (Note: Not all ATMs help PIN administration solutions.) Insert your own personal or company charge card to the ATM to see the “Change PIN” option. (more…)